“There are a lot of patients who simply don’t understand: What's the availability of the patient support program? How do I actually enroll? What is it going to provide me? And so if we can do that when the prescription is initiated, get in touch with that patient, let them know that there’s someone by their side along this process and we can help guide them and help them navigate this process—that's a reassuring experience.”
Chad Maeder
Sr. Director, Patient Experience Strategy, Otsuka Precision Health